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FAQs, quick fixes, and official info on every feature.
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General questions:
Discover the basics of Tekee services to answer any unanswered questions you may have.
We have a no claims bonus. If you don't use our services in 6 months we use your credit for advertising campaigns or graphical work at no extra cost
Our out-of hours fees can be found via the following link:
https://www.tekee.co.uk/out-of-hours-fees
We ask for 3-4 days notice on all design work. Simply use our app to book in jobs and select you preferred completion date.
The majority of our services are conducted online, ensuring that a change in premises will not interrupt your experience with us. However, we do provide an optional service for setting up your IT equipment in-person. Please click on the following link to learn more about this service:
https://www.tekee.co.uk/Moving-premises
If circumstances necessitate the closure of your business for the day, we can promptly inform your customers. Ensuring your convenience is our top priority, and we handle such situations with urgency.
Yes! We have a special membership for clients who wish to just use our bolt-on services.
Subscription usage:
Learn about using our themes on client websites, customizing theme code and design, renewal of theme licenses, restrictions on license transfers, and compatibility with self-hosted sites.
Your plan will include a no. of staff members you can allocate a licence to use Tekee services.
We simply book a video/phone call with you to discuss upgrade options.
Your subscription plan is a fixed 12 months service which will automatically renew. Don't worry, we will contact you before this happens 🙂
Absolutely! Our fully managed web service is primed and ready. Just reach out, and we'll initiate the onboarding process for your site. Count on solid backups and swift transfers as part of our guarantee.
How to book a bolt-on service
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
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